Returns & Exchanges
At Medik8, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, we offer a 30-day return policy for products in their original condition.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the products in their original packaging, ensuring all lids are tightened to prevent leakage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing